Plug into a properly functioning electrical outlet that has a clear space above it of at least 1.2m (the oily vapor that carries the FELIWAY messages rise above the diffuser as a column of warm air).

To ensure the proper delivery of the pheromone messages, do not plug in the diffuser:

• behind a door
• under furniture
• in any socket that does not have a clear space of 1.20m above it
• in a hallway
• near an air-conditioning vent or an open window

To ensure that the diffuser works properly, it should not be connected:

• in a multi-plug or multi-outlet adapter
• with an international adapter
• in an extension lead

We cannot guarantee the safety or efficacy of non-Australian products used in Australia.

Use 1 diffuser for an area up to 70sq m.

For a large house, or a house with several floors, more than one diffuser should be used.

1 refill lasts up to 30 days. It is recommended to replace the refill every 4 weeks, even if there is a small amount of liquid left inside the vial (the vial can never be completely empty as the last drops of liquid are not in sufficient contact with the wick to allow diffusion to occur)

With continuous use, the diffuser lasts 6 months. Replace the diffuser after every six months of continuous use to ensure optimum effectiveness.

If the diffuser is not in continuous use, store the diffuser inside a cupboard, away from dust and heat, as these can cause the diffuser elements to degrade.

Within 24 hours, the diffuser will be fully functional and FELIWAY calming messages will spread throughout your home.

Do not unplug or turn off the diffuser at night.

It is best to leave the diffuser on all the time. Clinical trials show that the diffuser is effective when used continuously (24 hours a day) as this allows your cat to continuously perceive the “calming messages” of FELIWAY.

Before Use, please check that your diffuser is an APVMA registered product, registered for use in Australia.

FELIWAY refills should never be used with any other electrical device.

FELIWAY Diffusers should never be used with any other refill from another company.

The electric Diffuser plug complies with Australian and New Zealand electrical safety standards. The plastic materials used are self-extinguishing (V2 grade).

FELIWAY Diffusers are supplied with a plug that is compatible with the local electricity supply of the country in which they were purchased. They cannot be used in a country with a different standard voltage. They should never be used with an adapter or a voltage converter as this can lead to serious safety issues.

Before use, please check that your diffuser has the correct plug for use in your country.

The refills are made of recyclable plastic material (PET).

The cardboard box can be recycled with your usual paper waste.

This product is covered by the European Directive 2002/96/EC on Waste Electrical and Electronic Equipment (WEEE): WEE/HG0312WZ.

Once opened, the product can be used until the expiry date on the bottle (the expiration date is shown on the packaging).

When plugged into an electrical socket, the diffuser will gradually heat up, indicating that it is working properly.

The diffuser contains a heating element that diffuses the product, so is designed to be warm to the touch.

The level is going down, but you can’t see it !

The diffusion of the liquid from the Diffuser is a very slow process. When used normally it is difficult to see any change in the vial during the first week of use. Slight variations will occur depending on air turnover.

To check that your diffuser is working properly, make sure that:

• the wick is not broken
• the device is left turned on (sometimes an electrical outlet is controlled by a wall switch)
• finally, try the device in a different electrical socket.

The oily vapors (which carry the FELIWAY “calming messages”) rise above the diffuser in a column of warm air. If this air column is blocked (e.g. under a shelf, table or furniture) the oil may re-condense, leaving a visible stain.

DO NOT plug the diffuser under any furniture or object that protrudes from the wall.

Be sure to plug the diffuser away from air conditioners, vents, drafts or air extractors. This may result in diffusion at a faster rate and the product may not last the expected 30 days.

Using the diffuser in a very well ventilated room (e.g. open windows and doors) may result in diffusion at a faster rate. This may result in the product running out before the expected 30 days. In this situation, consider placing the diffuser elsewhere in the house, targeting the area where your cat spends the most time.

Cats communicate through natural messages that they release into the environment: pheromones.

When cats feel comfortable and happy, they mark their territory by rubbing their face against corners, furniture, people or other cats at home. By doing this they release a message. When they find these "happy messages" in their environment, cats feel reassured.

When modern life goes against their natural needs, cats do not feel totally comfortable. They no longer release these "happy messages" and start to show signs such as urine spraying, scratching or hiding.

FELIWAY Diffuser sends "happy messages" to cats which helps them to feel safe and secure at home. In this way, FELIWAY Diffuser helps your cat to adjust to the pace of modern life, supporting their well-being and helping to reduce signs of stress such as urine spraying, scratching or hiding.

Many cat owners start to see results within the first 7 days of use. However, all cats are unique. The first signs of improvement may come later depending on the duration and severity of the cat's behaviour. We recommend that you use FELIWAY for at least 1 month.

Most cats will benefit from FELIWAY being used continuously to create a pleasant environment in your home.

The minimum recommended duration of use is one month.

• To comfort your cat in your home
• If your cat shows stress-related signs, such as urine marking and scratching on walls or furniture that appear in many places
• If your cat shows signs that indicate they are stressed (e.g. hiding, low activity, lack of appetite, excessive grooming, etc.)
• If you are planning to make changes in your home (moving, renovation, redecoration, arrival of a new pet, arrival of a new family member)

In the room where your cat spends the most of their time.

• In hallways: cats spend very little time in hallways, so the efficacy would be reduced if used here.
• Near the litter box: cats spend very little time near their litter box, so the efficacy would be reduced if used here (if the litter box is in the room where your cat spends the most time, there is no problem plugging it in this room)

If your cat is urinating, hiding or has a lack of appetite for medical reasons, FELIWAY will not help. It is important to consult a vet to rule out any potential medical issues. It is important to ensure your cat has access to an adequate number of appropriately placed resources.

• If your cat does not have access to a clean litter box, they will urinate in your home and FELIWAY will not help this
• If your cat does not have access to a scratching post, it will scratch your walls or furniture (as scratching is a basic need for cats) and FELIWAY will not help
• If your cat does not get along with another cat living in the same household, we recommend using FELIWAY instead
• FELIWAY will not help if there is tension or even aggression towards the owners. In such situations, we recommend that you consult your vet

After birth, the mother cat sends "harmony messages" to her kittens. When these messages (scientifically called pheromones) are released in the mammary area, they help to ensure that the kittens bond.

FELIWAY Friends transmits "harmony messages" to all cats and helps restore harmony between cats living in the same household.

FELIWAY Friends uses the natural soothing messages of our felines to help your cats live together and helps reduce tension, conflicts and fights.

Many cat owners start to see results within the first 7 days of use. However, all cats are unique. The first signs of improvement may come later depending on the duration and severity of the conflict between your cats. We recommend that you use FELIWAY Friends for at least 1 month.

Most cats living together will benefit from FELIWAY Friends in the home. It is best to use this continuously to ensure harmony in in your home. The minimum recommended use is one month.

• If you have 2 or more cats living together and they show signs of tension such as chasing, blocking or staring.
• If cats living together are fighting, even if this has been going on for some time.

In the room where the cats spend the most time. If this is different for each cat you may need to use multiple diffusers.

• In hallways: cats spend very little time in hallways, so the efficacy would be reduced if used here.
  If conflict between your cats often occurs in a hallway, consider the distribution of resources within your home to ensure that each cat has easy and free access to their litter tray, food and water bowls and resting areas without another cat possibly blocking their path.

• If your cats do not have access to an individual food bowl and litter tray, competition will not resolve and tensions may increase.
• FELIWAY Friends will not help if there is tension or even aggression towards the owners. In such situations, we recommend that you consult your vet
• If the conflict between your cats is accompanied by urine spraying or scratching inside your home, we recommend using FELIWAY Friends and FELIWAY Diffuser together

Happy Snackby FELIWAY contains a natural milk protein that is known to have relaxing properties (for example, the relaxation of newborns after having a milk feed). Alpha-casozepine has been shown to help comfort cats when facing stressful situations.

Happy Snack by FELIWAY is a light creamy snack with a chicken flavour.

Happy Snackby FELIWAY contains chicken, so it is not suitable for cats with chicken allergies.
Consider using a FELIWAY pheromone diffuser or spray to comfort and calm your cat.

Each stick of Happy Snack by FELIWAY has 8.3 (kilo)calories.

When giving any treat to your cat, remember to adjust your cat's main food to account for the calorie intake from the treats.

Kittens should be fully weaned and over 12 weeks of age.

Many cat owners give their cat one stick a day, but you can give up to 2 if you wish.

Happy Snack by FELIWAY can be given directly from the stick, it can also be used as a food topper (wet or dry). It's great to use as a distraction with a lick mat or directly from their bowl.

Happy Snack by FELIWAY can also be given as a daily treat.

Happy Snack by FELIWAY can also be used as a calming supplement in advance of a stressful event such as a vet visit. Ideally, start feeding your cat one stick a day a few days before the event.

For Optimum results, feed daily for a month.

Yes, Happy Snack by FELIWAY can be given to your cat daily. Just make a note of the calories (just over 8 calories per stick) and adjust your cat’s daily food intake appropriately. Happy Snack by FELIWAY is not a complete food and should be used alongside your cat’s normal diet.

Most people give the whole stick to their cat in one go, but if you would like to treat your cat throughout the day, store the opened stick in the refrigerator the contents of the sachet should be consumed within 24hours of opening.

There are no expected interactions, but we would recommend speaking to your vet to check if it is appropriate for your cat beforehand.

No, your cat should not become drowsy after eating Happy Snack by FELIWAY

We do not have any study data to support giving Happy Snack by FELIWAY to pregnant or lactating queens.
However, the FELIWAY range of pheromone diffusers and spray can be used with queens that are pregnant or lactating to bring calming messages of comfort and security to your cat.

Yes, we recommend using Happy Snack by FELIWAY alongside a FELIWAY diffuser and FELIWAY Friends in your home.
You can also use Happy Snack by FELIWAY alongside FELIWAY spray for travel.

The milk protein in Happy Snack by FELIWAY can be digested by cats. In a consumer test, the majority of cats happily ate Happy Snack by FELIWAY without any digestion issues.

Cats communicate through natural messages that they release into the environment: pheromones.

When cats feel comfortable and happy, they mark their territory by rubbing their face against corners, furniture, people or other cats at home. By doing this they release a message. When they find these "happy messages" in their environment, cats feel reassured.

FELIWAY Spray sends "happy messages" to cats which helps them to feel safe and secure when travelling, during a vet visit or even at home.

It is ideal for targeted areas, such as part of the sofa or in the cat carrier

Almost immediately.

• When you are travelling: if necessary, repeat application every 2 hours during long journeys.
• When at home: spray once or twice a day on the areas marked by your cat, until the signs have resolved.

• If you plan to travel with your cat, spray FELIWAY Spray in the carrier 15 minutes beforehand.
• If you plan to take your cat to the vet, spray FELIWAY Spray in the carrier 15 minutes beforehand.
• If your cat shows signs of discomfort during travel, such as vomiting, urination, defecation etc, but also meowing, agitation and salivation.
• If your cat shows signs of stress at home, such as urine spraying and scratching on walls or furniture in targeted areas.

• When you are travelling: spray directly on bedding, inside the carrier or in the car, 15 minutes before your cat has access to these areas
• When at home: spray once or twice a day on areas where your cat urinates or scratches (such as the sofa, chairs, door frames, doors,...), ideally after cleaning those areas.

• Never spray directly on to your cat.
• Never spray in the carrier if your cat is inside.
  After spraying the product, you must wait 15 minutes before allowing your cat access to the area.
• Do not spray your scratching post as this will deter your cat from using it.

For motion sickness:

• FELIWAY Spray is not indicated for motion sickness during a car journey. For this reason, we recommend that you do not feed your cat for at least 6 hours before travel to avoid nausea and vomiting. However, you should not limit access to water beforehand.
  
  When at home:
• If your cat does not have access to a clean litter tray, it will urinate in your home and FELIWAY Spray will not help.
• If your cat does not have access to a scratching post, it will scratch your walls or furniture (as scratching is a basic need for cats) and FELIWAY Spray will not help.
• If your cat is urinating, hiding or has a lack of appetite for medical reasons, FELIWAY Spray will not help. It is important to consult a vet to rule out any potential medical issues.
• FELIWAY will not be of any use in cases of tension or even aggression towards the owners. In such situations, we recommend that you consult your veterinarian

• Spray 8 to 10 sprays for each application.
  

A 60 ml bottle contains about 500 sprays.

The effects of the spray last between 2 hours. Each cat may react slightly differently.

FELIWAY Spray bottles are made from recyclable plastics.

Once opened, the product can be used until the expiry date on the bottle.

All FELIWAY products are safe for cats. FELIWAY products have been used by more than 14 million cats worldwide.

FELIWAY is scientifically proven to be safe for cats.

Adverse reactions can occasionally occur following the use of any product, contact Ceva if you have any concerns.

FELIWAY is safe for kittens. There is no minimum age for using FELIWAY. Kittens are able to perceive the "FELIWAY messages" that are released into their environment and can respond accordingly.

FELIWAY "messages" are specific to cats. They are therefore only perceived by cats and are undetectable by humans.

Our diffusers comply with the standards established by the International Electrotechnical Commission (IEC), by laboratories authorised to issue a certificate of conformity to safety standards (Underwriters Laboratories, UL) as well as European standards (EN). The plastic materials used are self-extinguishing (class V2).

When the diffuser is used continuously, we recommend changing it every 6 months for best results.

The diffuser contains a heating element that diffuses the product, so is designed to be warm to the touch.

FELIWAY is safe, though undetectable for dogs. FELIWAY "messages" are specific to cats. They are therefore only perceived by cats and are undetectable by dogs.

Some species of caged birds are known to have sensitive respiratory systems (particularly those in the psittacine family: parrots, parakeets, etc.). Therefore, if you are using a FELIWAY or FELIWAY Friends Diffuser, we recommend that you plug it in another room to where the bird is housed as a precaution.

FELIWAY is completely harmless to fish. However, if you are using a FELIWAY or FELIWAY Friends diffuser as for any diffuser device, we recommend plugging the diffuser in room without an aquarium as a precautionary measure.

If your cat spends most of their time in the room where the aquarium is located, we recommend that you use the socket furthest away from the aquarium. This precautionary measure is intended to prevent the oily carrier from settling on the surface of the water. The components themselves are not classified as environmentally hazardous.

We accept Visa, MasterCard and American Express.

Delivery is free for orders above $50

Delivery is free for all reoccurring subscriptions

Your order will be shipped within 3 working days.

You'll find tracking details in your order confirmation email. Please contact us if you need to check the status of your order.

Please allow 3 working days for your order to be shipped. Delivery may take longer over weekend or public holidays. Please check the tracking details in your order confirmation email. If it has been 10 working days since your order, please contact us

The efficacy of the FELIWAY range has been demonstrated in over 13 studies published in scientific journals and presented at international veterinary conferences. These products have also helped millions of cats around the world.

We are dedicated to helping cats feel calm and lead happier lives. While we can provide you with as much advice as possible about the correct use of pheromones and how to create an enriched environment, sometimes a medical check with your vet to rule out concomitant health problems is required.

If you are not satisfied after using FELIWAY, for 30 days and as directed on packaging, please refer to our Money Back Guarantee policy below.

To receive a refund please follow the steps below. We reserve the right to deny any refunds that do not meet the stated requirements:

FELIWAY® is supported by a Money Back Guarantee. Products eligible for a Money Back Guarantee are:

FELIWAY Diffuser
FELIWAY Friends Diffuser
FELIWAY Spray
Ceva Animal Health (“Ceva”) is confident that, when used as directed, FELIWAY is effective at
reducing or preventing unwanted behaviours, including spraying, scratching and problems between
cats. In some instances, in order to maximize the effectiveness of FELIWAY, behavioural and
environmental modifications may be required. Additionally, in order to fully realize the benefits of
FELIWAY, Ceva recommends that FELIWAY be used continuously for a minimum of 30 days.
Ceva sincerely hopes that you are satisfied with FELIWAY. If, however, you are not satisfied with
FELIWAY for any reason, subject to the following terms and conditions, Ceva will refund you the
purchase price of the Refund Product.
Ceva’s Money Back Guarantee only applies to authentic government approved products that are
registered with Australian APVMA or New Zealand ACVM, as applicable. Purchases from overseas
sellers or otherwise non-authentic products are excluded from the Money Back Guarantee.
In order to obtain a refund of your purchase price, please mail or courier to Ceva within 60 days of your purchase of FELIWAY the following:

1. a copy of your purchase receipt;

2. the product (including the diffuser, the refill container, and/or the spray bottle, as
applicable);

3. any product packaging;

4. a note containing your name, phone number and email address; and

5. a short explanation detailing your dissatisfaction with the product.

Products purchased in Australia shall be mailed to:
Ceva Animal Health Pty Ltd
Attn: Money Back Guarantee Claim
PO Box 147
Glenorie NSW 2157


Ceva recommends keeping a copy of your mailing receipt and obtaining tracking on the package.
Ceva will only refund your purchase price when it actually receives the required return materials. On receipt of the returned materials, a Ceva representative will contact you to obtain other details needed to process your refund.
Ceva accepts no responsibility for lost, stolen, late, damaged or misdirected mailings.
The purchase receipt must clearly specify the retailer of purchase, the purchase amount paid and
the date of purchase. Incomplete, indecipherable, or illegible claims will be not be honoured.
Failure to produce a legible copy of the purchase receipt will prevent Ceva from issuing a refund.
Further, Ceva will only honour one (1) claim per mailing address.
Please note that any personnel information that Ceva collects will be use solely for the purposes of
issuing a refund and otherwise in accordance with Ceva’s Privacy Policy which can be accessed at:
https://www.ceva.com.au/Footer-links/Privacy-policy

Please allow up to twenty-eight (28) business days to receive the refund.
The refund is not transferable or exchangeable and can only be made out to the claimant who
purchased the Refund Product.

Once your order has been paid and confirmed it is not possible to change it.

We do not offer a change of mind return at the moment.

Enter the discount code at checkout.

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When selecting products eligible for subscription, you can choose to make a recurring order You will then receive, for an indefinite period of time, the same type and quantity of products as those on the reference order at an interval that you choose; every 1, 2 or 3 months etc. In this case, you will receive a discount on the number of products that are the part of the recurring order, the amount of which is indicated on the product page.

The net discounted price of the recurring products is displayed in the basket. After subscription, you will receive a summary email with all the information you need to know.

You will have the possibility to cancel the subscription at any time by visiting the link contained in the email.